Introduction
Kestone Global ("Company", "we", "our", "us") respects the privacy of its clients ("Client", "you", "your"). This Privacy Policy sets out how we collect, process, store, share, and protect information in connection with the VIRSA AI-enabled engagement and nurture platform ("Platform").
This Policy should be read together with the Terms of Use, any other Company Policy, and/or any applicable Master Service Agreement ("MSA").
Data We Collect
- Client-provided data, including CRM records, campaign inputs, engagement data, and contact details of authorized Client personnel.
- Professional and publicly available data, including public LinkedIn profiles, posts, connections, or other business information relevant to engagement analytics.
- Engagement data, including campaign response patterns, event participation records, and lead nurturing statistics.
- Technical data, including IP addresses, system logs, device/browser metadata, and Platform usage data.
Purpose of Processing
- Deliver campaign execution, reporting, and analytics.
- Provide AI-generated engagement recommendations.
- Improve Platform functionality and AI models using aggregated, anonymized data.
- Comply with applicable legal and regulatory obligations.
AI Training and Data Use
- Client Data will not be used to train AI models unless expressly authorized in writing by the Client.
- Aggregated Data derived from multiple Clients, anonymized and non-attributable, may be used for AI training, benchmarking, and developing industry-wide insights.
- All Client Data remains confidential and will not be disclosed except as required by law or authorized by the Client.
Data Retention
- Client Data is retained only as long as necessary to fulfil contractual obligations or comply with legal requirements.
- Upon termination of services, the Company will return or securely delete Client Data upon request, except where retention is legally required.
Data Sharing
We do not sell Client Data. Data may be shared with:
- Authorized service providers assisting with hosting, analytics, or delivery of services.
- Legal authorities if required by law or to protect rights and security.
Data Security
We apply industry-standard technical and organizational measures to protect Client Data from unauthorized access, alteration, disclosure, or destruction. However, no transmission or storage method is completely secure.
International Data Transfers
Where Client Data is transferred across jurisdictions, the Company ensures appropriate contractual and legal safeguards are implemented.
Client Rights
Subject to applicable law, the Client may submit written requests to:
- Request access to data held by the Company.
- Request correction of inaccurate or incomplete data.
- Request deletion of data where legally permissible.
- Withdraw consent to processing where consent was the basis for processing.
Cookies and Technical Tracking
- The Platform may use cookies and similar technologies to track usage and improve performance.
- Cookies may include essential operational, functional preferences, and performance analytics categories.
- Clients may manage cookie preferences via browser settings, though disabling cookies may limit functionality.
Contact
Privacy Officer, Kestone Global
Email: marketing@vosmosworld.com
Address: Kestone Integrated Marketing Services (A Division of CL Educate Limited) 3rd Floor, 203 A-18, Ram House, Middle Circle Connaught Place, New Delhi, Delhi - 110001
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified in writing or via the Platform. Continued use of the Platform constitutes acceptance of the updated Policy.