How can we help?
Answers to common questions about VIRSA — from getting started with your account list to integrations, event intelligence and data privacy. Can't find what you need? Our team is one email away.
Write to the VIRSA support team with your question, workspace details and any screenshots.
Reach the right help, fast.
Whether it's a question about your workspace or planning your next programme, pick the route that fits.
Email Support
Questions about your workspace, data, integrations or reports. Share as much context as you can and we'll pick it up from there.
Talk to the Team
Planning a new ABM programme, event or nurture journey? Book a session and walk through your account list and goals with us.
Guides & Resources
Practical reads on ABM, attendance prediction, attendee intent and sales follow-up — written by the VIRSA team.
Find answers by area.
Pick a topic to jump straight to the questions teams ask most about it.
Frequently asked questions
From your email to a clear resolution.
Every request is read by a person on the VIRSA team. Here's what happens after you write to us.
- 01You email us
Send your question to support@virsa.ai with your workspace and programme details.
- 02We review
The team reads your request, confirms the details and asks for anything missing.
- 03We work on it
We investigate, fix or guide you — and keep you updated if it needs more time.
- 04Resolved
We confirm the outcome with you and share any next steps for your team.
- Your company and workspace name
- The campaign, event or account list it relates to
- What you expected to happen and what happened instead
- Screenshots or record links, if relevant
- How urgent it is for your team
Our team is happy to help.
Send us a note and we'll get back to you with an answer or the next step.